Frequently Asked Questions

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Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-888-727-0726 to speak to a Patient Service Representative.

Why do some drugs have different names in Canada?

These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).

Are all drugs less expensive in Canada?

No. The majority are less expensive, but there are exceptions.

What are generics?

These are medications that contain the same active ingredients and concentrations of the name-brand products but will differ often in shape, color, size, markings and the non-active fillers. We have carefully selected these products to ensure that you are purchasing only the highest quality generic products. By choosing to buy a generic you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name-brand equivalent. Many of our customers are taking advantage of these quality products that some of the generics we offer are now more popular than the name brands. If you would like more information on these products please don't hesitate to contact us.

I've been told my order is a parallel import. What does that mean?

Parallel imports are goods produced genuinely under protection of a trademark, patent, or copyright, and placed into circulation in a market. It is then imported into a second market. For example, it is permissible for a firm to purchase quantities of prescription drugs in Germany or France and import them into Spain without the approval of the local distributor owning licensed patent rights. Rules of the internal market in the European Union permit parallel trade among those countries in virtually all goods.

Why can't I buy Xanax, Ambien or other similar products from you?

Mail Order Meds does not sell any products which are considered controlled medications or narcotics.

Are all medications available from Canada?

No. We have the majority of medications but not all. One of our patient service representatives would be happy to tell you if we carry the medication you require.

Why does my medication look different than the medication I get locally?

Regulations and patent laws differ from country to country. Products can differ in size, shape and color from country to country. This does not harm the effectiveness of the medication itself. If you receive a medication that looks different than what you're used to and are concerned, please call us and one of our pharmacists would be happy to answer any questions you have.

Where do you get your medications from?

Our patients' safety is our primary concern. We only source our medications from Canada, the United Kingdom, the EEA(European Economic Area), Australia, and New Zealand. These countries have strong regulatory regimes and stringent standards which help ensure we are only receiving, and supplying, the best medications.

Will I always get a better price from you?

Our prices are very competitive but occasionally you may find a lower price locally. Prices can vary widely from state-to-state, county-to-county, and even pharmacy-to-pharmacy. By ordering with us you are ensuring you will get a high quality product at a low price without the hassle of having to shop around. Some patients will combine ordering with us with ordering from their local pharmacy. Every situation is different. We would be happy to provide you with a price quote.

Do you source medications from India, China, or Singapore?

No. Patient safety and product quality is very important to us. We only source our medications from the regulated supply chains of Canada, the United Kingdom, the EEA(European Economic Area), Australia and New Zealand.