Frequently Asked Questions

Safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada's Personal Information Protection and Electronic Documents Act (the "Act"). Please visit our Privacy Policy page to learn more.

You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping that affected your order.

To authorize a return, please call us toll-free at 1-888-727-0726 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost (up to $12.95 USD).

After your medications are received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.

All orders to the US, Puerto Rico and it's territories qualify for Free Shipping with an average delivery time of 14-28 days.

Initial inventory checks

Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, MailOrderMeds.com will:

• Check if current inventory is affected by the recall


• Check purchase orders from the last 3 months or within the time frame noted on the recall notice to determine if MailOrderMeds.com previously had product that has now been recalled


• Check outstanding purchase orders in transit to confirm that the lot numbers and expiry dates are for non-recalled product only

In the event that MailOrderMeds.com has any recalled product, it shall immediately remove the recalled product from inventory, place it in a designated and clearly marked "quarantine" area and will thereafter make arrangements to return the recalled product to the manufacturer or supplier.

Alerting patients regarding potential recalled medications

If you have received a product that is subject to recall, MailOrderMeds.com will provide you with details on how to return the recalled product and will also provide counselling regarding any medication related issues.

On becoming informed of the recalled product from Health Canada or the product's Manufacturer, MailOrderMeds.com will prepare a list of patients who may have received the recalled product. MailOrderMeds.com will then contact each patient by telephone. Alerting those patients of the recall of the product. Several attempts to contact the patient by telephone will be attempted with a messages left for the patient to contact MailOrderMeds.com. MailOrderMeds.com will also mail the patient a notification of the product recall.

All orders to the US qualify for Free Standard Shipping with an average delivery time of 14-28 days. For other shipping options please ask a Patient Service Representative.

We do not offer any pseudoephedrine products for sale.

Tracked shipping is available from some of our dispensaries but not all. Please check with a customer service representative for more information when placing your order.

No. Our orders must pass through customs screening which can take a few days. We have no control over this and cannot guarantee such short shipping times.

Orders to the US are shipped using the local postal service then delivered to you using the United States Postal Service. This includes orders with tracked shipping service.

Our regular shipping time frame averages between 14-28 days. Orders shipped with express shipping take 5-7 business days to arrive. We strive to get your order to you in 28 days or less.

Please see our Terms of Use page.

Please see our Terms of Sale page.

You can opt in or out of receiving SMS messages from us in your profile page. We will only ever send you shipping notifications or prescription refill updates. You can also reply "STOP" to the messages if you would no longer like to receive them.