Frequently Asked Questions

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Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-888-727-0726 to speak to a Patient Service Representative.

What is the Mail Order Meds Privacy Policy?

Safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada's Personal Information Protection and Electronic Documents Act (the "Act"). Please visit our Privacy Policy page to learn more.

What is the Mail Order Meds Return policy?

You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping that affected your order.

To authorize a return, please call us toll-free at 1-888-727-0726 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost (up to $12.95 USD).

After your medications are received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.

What is your Shipping Policy?

All orders to the US, Puerto Rico and it's territories qualify for Free Shipping with an average delivery time of 14-28 days.

What is the Mail Order Meds Recall Policy?

Initial inventory checks

Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, will:

  • Check if current inventory is affected by the recall

  • Check purchase orders from the last 3 months or within the time frame noted on the recall notice to determine if previously had product that has now been recalled

  • Check outstanding purchase orders in transit to confirm that the lot numbers and expiry dates are for non-recalled product only

In the event that has any recalled product, it shall immediately remove the recalled product from inventory, place it in a designated and clearly marked "quarantine" area and will thereafter make arrangements to return the recalled product to the manufacturer or supplier.

Alerting patients regarding potential recalled medications

If you have received a product that is subject to recall, will provide you with details on how to return the recalled product and will also provide counselling regarding any medication related issues.

On becoming informed of the recalled product from Health Canada or the product's Manufacturer, will prepare a list of patients who may have received the recalled product. will then contact each patient by telephone. Alerting those patients of the recall of the product. Several attempts to contact the patient by telephone will be attempted with a messages left for the patient to contact will also mail the patient a notification of the product recall.

What is the cost of shipping?

All orders to the US qualify for Free Standard Shipping with an average delivery time of 14-28 days. For other shipping options please ask a Patient Service Representative.

What is your policy on products containing pseudoephedrine?

We do not offer any pseudoephedrine products for sale.

Can you track my order?

Tracked shipping is available from some of our dispensaries but not all. Please check with a customer service representative for more information when placing your order.

Do you offer overnight or 2 day delivery?

No. Our orders must pass through customs screening which can take a few days. We have no control over this and cannot guarantee such short shipping times.

How do you ship your orders?

Orders to the US are shipped using the local postal service then delivered to you using the United States Postal Service. This includes orders with tracked shipping service.

What is your shipping time frame?

Our regular shipping time frame averages between 14-28 days. Orders shipped with express shipping take 5-7 business days to arrive. We strive to get your order to you in 28 days or less.

What are the Terms and Conditions for using this site?

Please see our Terms of Use page.

What are your Terms of Sale?

Please see our Terms of Sale page.