Frequently Asked Questions

Have a question about We have the answer!

Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-888-727-0726 to speak to a Patient Service Representative.

How do I contact

For your convenience, please use the contact information provided on the website.

How can I email someone at my questions?

Please email our staff at [email protected]. This will ensure your question or comment is routed to the appropriate staff to handle your enquiry. Patient comments and feedback are welcomed and ensure continuous improvements to our products, policies and procedures.

For general inquiries about MailOrderMeds™, how to order, or to provide feedback please use the information listed on the Contact Us page.

How long does it take to respond to my e-mail inquiry?

We strive to have every e-mail answered within 24 hours. National or civic holidays may extend the length of time to respond, however our goal is still always 24 hours.

How long does it take MailOrderMeds to receive my fax and process it?

We strive to have all faxes processed within 24 hours of receiving them. National or civic holidays may extend this time, but our goal is still always 24 hours.