NOTICE: The Canada Post Strike has ended. Orders are now flowing through our Canadian Pharmacies again. Please contact us for additional information.
search

1-888-727-0726

highlight_off MENU
Place New Order Products About Us Contact Us FAQ Welness Blog Download Order Form Upload Documents
Create Account Sign In 1-888-727-0726 [email protected] Live Chat
shopping_basket 0 menu
search

Terms of Sale

Mail Order Meds operates as an online marketplace and advertising platform where licensed pharmacies carry on business and display their products and services to the public. The following terms and conditions (the "Terms of Sale") govern all sales of products and services (the "Products") offered by a participating pharmacy (the "Pharmacy") to you (the "Customer") on the Mail Order Meds platform. By accepting delivery of the Products described on a purchase order (an "Order"), the Customer agrees to be bound by and accepts these Terms of Sale.

1. Personal Examination. The Customer has personally attended, has had a physical examination by and has received a prescription from a duly licensed practitioner (the "Prescribing Practitioner") within the last 12 months and does not require an additional physical examination.

2. Original Prescription Required. Pharmacy will not accept any Order unless Customer delivers an original prescription issued by the Customer’s own prescribing physician to the Pharmacy or unless the Pharmacy receives the original prescription from the Customer’s prescribing physician by facsimile.

3. Power of Attorney. The Customer authorizes and appoints the Pharmacy as its attorney and agent, to take all steps, sign all documents and to act on its behalf as if the Customer was personally present and acting for itself for the limited purposes of (a) obtaining a legally valid prescription for any prescription which the Customer had sent to the Pharmacy; and (b) packaging the Customer's prescriptions and delivering them to the Customer. The Customer's authorization shall include, but not be limited to, the collection of personal and personal health information and disclosure of such information to Mail Order Meds, the Pharmacy, the physician and any other health professionals being retained on behalf of the Customer, as required. The Customer's authorization may be revoked at any time and shall be continued until the Customer revokes it.

4. Orders; Prices; Payment Terms; Interest. Orders are not binding upon Pharmacy until accepted in writing. The prices for the Products shall be as specified by the Pharmacy and as set forth on the Mail Order Meds website as at the time of acceptance of an order. Prices for Products shall be subject to change without further notice. Credit terms are at the discretion and as specified by the Pharmacy, and unless otherwise specified in writing, payment must be received prior to acceptance of an order. If credit terms have been agreed to by Pharmacy, invoices are due and payable within thirty days after the date of the invoice. The Customer agrees to pay interest on all amounts past due at a rate of 18 per cent per annum.

5. Shipping Charges; Taxes. In some cases, Mail Order Meds has been retained to prepare and issue invoices on behalf of the Pharmacy. In such cases, separate charges for shipping and handling will be shown on the invoice(s). The Customer is responsible for services tax, sales and all other taxes associated with the Order, however designated, as required by the jurisdiction of the sale. If applicable, a separate charge for taxes will be shown on Mail Order Meds's invoice.

6. Shipping. Delivery of the Product to the Customer takes place when the product leaves the Pharmacy. After delivery, the Pharmacy will, as attorney and agent for the Customer, arrange for shipping of the product to the Customer's home address. Normally, the Customer's product shipment takes an average of 14 to 21 days to arrive. In the event that the Customer's shipment is delayed past 28 days, and upon notice from the Customer, Mail Order Meds will arrange with the Pharmacy to replace the delayed shipment, and the Pharmacy will re-deliver and re-ship the product to the Customer. Mail Order Meds is not liable for any damage to the Customer due to delay in shipment or failure of the product to arrive within 28 days.

7. Warranties. THE MANUFACTURER OF EACH PRODUCT IS SOLELY RESPONSIBLE FOR ANY WARRANTY ASSOCIATED WITH A PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAIL ORDER MEDS DISCLAIMS ANY WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS OF SALE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RESPONSIBILITY FOR CLAIMS IN RESPECT OF THE PRODUCTS IS LIMITED TO REPLACEMENT OF THE PRODUCT.

8. Privacy Policy. Customer authorizes Mail Order Meds to act on behalf of the Pharmacy to collect their personal information, order information, and/or payment information. The Customer shall fully and accurately disclose their personal information and consent to its use by Mail Order Meds and the Pharmacy. By submitting an Order on the Mail Order Meds website, Customer consents to the collection and use of personal information as described in our Privacy Policy published on the Mail Order Meds website. Mail Order Meds reserves the right to amend its Privacy Policy from time to time by posting the updated policy on its website. The Customer agrees to review the Privacy Policy each time it submits an Order.

9. Return Policy. Please refer to the returns policy for complete details. Mail Order Meds reserves the right to amend its Return Policy from time to time by posting the updated policy on its website. The Customer agrees to review the Return Policy each time it submits an Order.

10. Recall Policy. We offer a Recall Policy. Please refer to the Recall Policy for complete details. Mail Order Meds reserves the right to amend its Recall Policy from time to time by posting the updated policy on its website. The Customer agrees to review the Recall Policy each time it submits an Order.

11. Products and Services. Mail Order Meds may revise and discontinue the Products and Services displayed on the website at any time without prior notice.

12. Exports. It is important to note that not all of the Pharmacy services shown on the Mail Order Meds online marketplace and advertising platform are available in countries and jurisdictions outside of Canada. By placing an Order for product or services, the Customer represents to Mail Order Meds and the Pharmacy that sale, delivery and shipment of the Products will not violate any import, export or other law or regulation in the Customer's home jurisdiction.

13. Entire Agreement. The Customer agrees that these Terms of Sale and any document incorporated by reference or referred to herein constitute the entire agreement between the Customer and the Pharmacy pertaining to the subject-matter of these Terms of Sale, and supersedes, terminates and otherwise renders null and void any and all prior agreements, understandings, negotiations, contracts, proposals or requests for proposals, whether written or oral, between the Customer the Pharmacy. In the event of a conflict between these Terms of Sale and any of the documents incorporated by reference or referred to herein, these Terms of Sale shall govern.

14. Severability. The invalidity or unenforceability of any provision of these Terms of Sale shall not affect the validity or enforceability of any other provision hereof and any such invalid or unenforceable provision shall be deemed to be severable.

15. Headings. The section headings used herein are for convenience of reference only and do not form a part of these Terms of Sale, and no construction or inference shall be derived therefrom.

16. Force Majeure. Mail Order Meds shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays, and lost shipments. Mail Order Meds shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.

17. Governing Law. The Customer understands that Mail Order Meds is a registered Canadian corporation. All disputes with Mail Order Meds with respect to the operation of the online marketplace and advertising platform shall be resolved by reference to Canada laws, and the Customer attorns to the Courts of Canada for any legal process. Customer is purchasing medications that have been approved for sale in the jurisdiction of the Pharmacy. Title to the Customer's medications passes from the Pharmacy to the Customer when the Customer's medications leave the Pharmacy. All agreements reached or contracts formed with the Pharmacy shall be deemed to have been made in the jurisdiction where the sale takes place and the laws of that jurisdiction shall have sole and exclusive jurisdiction over any dispute arising between the Customer and the Pharmacy.

18. Knowledge and Consent. By placing an order with Mail Order Meds, the Customer has read and understands the terms and conditions as set out herein. The Customer represents that he/she consents to the Terms of Sale, and does so with full knowledge and without undue influence or duress. The Customer acknowledges that the Terms of Sale are readily accessible on a 24-hour basis from Mail Order Meds's website and shall be provided to the Customer in hard copy format upon request at any time. The Customer acknowledges having had every opportunity to obtain independent legal advice with respect to the Terms of Sale.

Last updated: March 1st, 2023