Frequently Asked Questions

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Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-888-727-0726 to speak to a Patient Service Representative.

How do I get my prescriptions refilled?

If you’re on a certain type of medication, such as high blood pressure or birth control, you can use to speak with a doctor about getting a refill. Simply log in to your account and place a order with a new RX consultation request. Doctors can prescribe your refills at their discretion.

How do online prescriptions work?

Similar to in-person visits, you’ll have a consultation with the doctor, and they’ll determine whether they can give you a prescription. The prescription itself will be digital (instead of paper), and will be sent directly to our pharmacy partners. We’ll contact you as soon as the pharmacy has your medication has been shipped and it's on its way to your door.

Can online doctors write prescriptions?

Yes! Doctors on can prescribe most common medications, with the exception of controlled medications like narcotics. Prescriptions are given at the doctor’s discretion and are sent directly to the pharmacy partner and then delivered right to your home.

What kind of medications can online doctors prescribe?

Doctors can prescribe most medications online for most conditions.

Can I see your Doctor for a medical emergency? doctor's online consultations are not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

What will happen if I lose connection during the video or phone call with the Doctor?

Not to worry! The doctor with whom you are meeting will call you back at the phone number provided during the registration process.